FedEx received high marks in areas such as earnings, benefits, employee turnover, self-confidence, and workplace diversity. Over its lifetime, FedEx has introduced several human resources practices, such as a program called "Survey Feedback Action", a communications program designed to encourage employees to provide their own feedback on policies within FedEx. Additionally, a procedure called the Guaranteed Fair Treatment Procedure ensures that all employee concerns are addressed. The company's "Leadership Assessment and Awareness Process" offers non-managerial employees the opportunity to seek a management position within FedEx. FedEx has also come up with training for employees every six months, employees are required to pass a job-required and recruitment knowledge test which helps in recruiting and development programs such as Job Change Application Tracking System. FedEx has leveraged qualities such as teamwork, speed and precision in building the largest express transportation company in the world. FedEx has grown so tremendously because of its simple philosophy called psp which means people, service and profit. Since the beginning of its operations in 1971, the company has aimed to create a favorable atmosphere