The key to successful project management is to anticipate client needs and problems and set accurate, realistic expectations through client education and communication tactics . “Project management software can help make business processes more efficient and effective.” (Lim, 2012) Takes the guesswork out of project management; everything is at your fingertips, no matter where you, your team or your customers are located. Using common features such as budget and cost management, documents and collaboration will allow you to stay on track, within budget and to evaluate any risk factors and manage risk accordingly. Within budget and cost management you can review earned value, percentage - full tracking, project cost, payroll integration, time and expense tracking. These are all important features – not being able to collect this information could cost you money. Controlling the budget means the project must stay on schedule, including payroll which allows you to assess whether you need additional resources or have too many at once. One of the most important features of a software is cost estimating and management; this information is vital to your business and your profit. Documentation management captures critical information about the project. Using this feature allows a company to track the project from start to finish and allows you to streamline areas and share vital information with your team. As a project manager, if you need to change an order it's just a few clicks away and everyone who needs to know has immediate access to the information. The capability of a web-based system means you have access to information from virtually any computer that has…half of the paper…informed itself and put together a plan of action. However, this system does not include billing tools. Project Manager: This is an online system that you can access from anywhere. Geographic concerns are no longer a concern. This system provides training to team members and managers. Project Manager has the ability to manage numerous projects, unlimited resources and budgets. This system will not be available for billing until the end of the fourth quarter of 2013. EPM Live: This system uses technology you already know and understand. Integrates with Microsoft SharePoint and Office to create the complete project management solution. EPM Live provides professional support options. This system is designed to collaborate with SharePoint. If you don't use SharePoint, you may want to select another project management software.