Siegel and Yacht discuss two steps to take after purchasing. The first of these is maintenance, to ensure that you maintain the item you purchase to ensure that it has no problems. A vacuum cleaner has basic maintenance that needs to be done, cleaning to ensure it can function properly. Maintenance can be difficult if you don't have the understanding, with a car such maintenance can be much more difficult to carry out. The last one of course is how to deal with dissatisfaction, this can be difficult depending on the company you buy from. My job as a customer service supervisor for a cable company allows me to have a good understanding of this topic. Ideally, in most situations you would want to work with the company you purchase the item from to resolve any issues, but in some situations you may need to opt for alternatives such as contacting the best company