A common theme is recognizing team members' work efforts and communicating this to upper-level managers and their peers. A common incentive they also share is a financial reward, either at work or sent home, not a typical incentive shared by all management staff here. These premiums are often paid out of pocket and are not reimbursed by the company. Depending on their audience and the messages being conveyed, both will default to phone or in-person conversations, however Brandon also relies heavily on email to document that the information was