While this should be used by every project manager, the truth is that most supervisors simply do not have the knowledge or skills needed to perform this essential task . Conflict management is the art or skill of identifying and adjudicating workplace conflicts in a balanced, harmless, practical and utilitarian manner. However, to accomplish this increasingly difficult task in a timely manner, you need to be able to utilize pristine negotiation and problem-solving skills. Using this management tool, a project manager can safely diffuse any type of workplace confrontation by simply examining the facts and implementing a workable solution. However, many managers believe that conflicts are not common in the workforce. I actually believe that unavoidable conflict is good for the team for several reasons. For example, many employees have a tendency to hold back their anger during working hours and not express their opinions. This can cloud their judgment, cause accidents, work delays, and even mental or physical delays