Offering claims consultancy or consultancy services could prove profitable for TC plc and generate revenue through charges or simply build customer loyalty through good service as well as improve the service relationship between TC plc and its customers. This will help in understanding the needs and expectations of the policyholders and thus maximize the potential of meeting the future needs of a particular customer and provide knowledge on how to obtain similar business in the future. This would benefit TC plc in gaining comprehensive knowledge of its customer relationships, increasing TC plc's business opportunities in the