The hospitality and tourism sector plays an essential role in global growth across the world. One of the major key players is the airline industry. An airline industry includes both hospitality and tourism. One of the key players in this industry is cabin crew. However, “with the recent economic decline, the airline industry is not in good health in terms of operations and customer service organization” he said (Laszlo, 1999). It is therefore important to understand that crews must serve as key players in the airline industry by providing various types of customer service, security threats, sales and promotions. Since cabin crews play an essential role in the industry, they must be carefully selected by human resources. The desired business skills sought for crews are; a motivation to provide high level customer service, team skills and commercial awareness. In addition to these skills, an individual is required to be interviewed and, after successfully applying, meet all other requirements of their industry. Airline crews have been playing an essential role around the world for over a decade comforting dozens of passengers around the world. world. The meaning of offering comfort to guests is also to make a profit, but also to make the customer feel satisfied just as if they were staying in a hotel. Maybe this could be the reason why an airline attracts many people around the world. Given the popularity of an airline, it is obvious that there are more than thousands of applicants every year. Regardless of the number of candidates, it is the human resources department that decides whether a candidate is suitable for its industry. To become part of this sector, this ... means of paper ...... will be necessary to distinguish dangerous goods from those with suspicious movement during a flight. In addition to this training, new employees are also tested with emergency and turbulence training. This particular training provides general knowledge on emergency evacuation and to comfort guests when such an event occurs. Once a hired employee has undergone all the training required above, it is necessary for her or him to complete on-the-job training also known as OJT. This training allows the new crew to savor and have a truly valuable experience by boarding a real aircraft . During this training, crews are no longer taught by the instructor but by their seniors who already have experience in customer service. After positive feedback and real work experiences, crews are able to fully integrate into the aviation industry. Works Cited ANA lufthansa