Good service in hospitality is not simply about welcoming guests with a smile or a simple “thank you” and “please”, it goes far beyond that . Additionally, satisfied customers seek a memorable experience and dynamic service. Or we can say that excellent customer service is vital in all businesses, especially in the hospitality industry. Every business must satisfy customers and clients, but in the hospitality industry it is vital to keep guests engaged for the business to grow and prosper. Good customer service is one of the keys to the success of any business, but it is especially important in the hotel industry, where guests look for staff to help them make their stay as relaxing and comfortable as possible. There are many factors that influence the success of hospitality businesses. However, among these, I believe that human resources are the key that will determine success and it is essential to adequately motivate staff to overcome difficulties and create true value for guests. Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get an original essay As Richard Branson, the founder of the Virgin Group which controls over 400 companies, said: “Train people well enough so they can leave, treat them well enough that they don't want to” and “If you take care of your staff, they will take care of your customers.” It's that simple. " According to the objective of the course, students must develop an understanding of the principles of managing a tourism or hospitality business and human resources related to staff motivation is one. of the main nuclei. If employers do not focus on treating and motivating their employees properly, it will create big problems for the company as their staff will not be willing to provide the guest services as the companies promise. If the management cannot find the solution, it means that they have failed in terms of managing the company itself. I believe that learning how to motivate staff to provide exceptional service would significantly help me in my future career in the hospitality industry as I would have my own personal vision on how to motivate my employees. I would show my appreciation and encouragement to my employees through different ways of providing financial incentives based on their performance. It is easier said than done to answer the question “who are the best employees of the month/year?” is not an easy task, and determining incentive rates for well-performing employees is a much more difficult challenge. Paying financial incentives and rewards to my employees is an act that can boost the morale of people with exceptional talent and performance. However, I would need to work with the management team to establish a system to track the performance and measure the productivity of every single employee in the company. In terms of motivation, it's not just financial rewards that matter. Work stress could be removed by a bright smile of the manager, which can have an impact on the employees. The ideal is to create a friendly working environment where all people can collaborate and feel comfortable without discrimination. And certainly, employees are guaranteed to feel motivated when they know they are appreciated by others for doing their best every day at work. I also encourage employees to take part in company events giving employees the opportunity to give something back. the community, or perhaps the festival, allows the management to say thank you to our customers and staff by offering them the.