The CEO should formulate and use “What if” questions to help ensure that employee-proposed solutions are put into practice when working to avoid the recurrence of such conflicts . The “what if” question is used to discourage them from repeating similar mistakes by establishing consequences for their actions.” For example, he might ask George Mann: "What action should be taken against you if you let another employee leave the workplace during working hours?" Asking George this type of question will elicit a response from him. He may decide to reassure the CEO that he will never make the same mistake again. It is precisely these insurances that help to contain conflicts in the workplace (Mayat,